Refund Policy

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The product received is defective, damaged, or incorrect

• The issue is reported to us within 7 days of receiving the item

• The product is unused, in its original condition, and with original packaging

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Proof such as photos or videos may be required to support the request.

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2. Non-Refundable Items

Refunds will not be provided for:

• Change of mind

• Incorrect size, colour, or model selected by the customer

• Normal wear and tear

• Items that have been used, altered, or damaged after delivery

• Clearance, promotional, or discounted items (unless defective)

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3. Refund Process

To request a refund:

1. Contact us via email within 7 days of receiving your order

2. Provide your order number and clear evidence of the issue

3. Our team will review and respond within a reasonable timeframe

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Once approved, refunds will be processed using the original payment method.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost return parcels

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5. Processing Time

Approved refunds will be processed within 7–14 working days after the returned item is received and inspected.

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6. Order Cancellations

Orders may only be cancelled before shipment. Once an order has been shipped, cancellation requests will not be accepted.

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7. Contact Us

If you have any questions about our Refund Policy or need assistance, please contact us at:

Popeye Safety by KH Marketing
Email: sales.khmarketing@gmail.com